Kepemimpinan Transformasional dalam Penjaminan Mutu: Membina Iklim Proaktif
Main Article Content
Abstract
Di tengah tuntutan akuntabilitas pendidikan tinggi, banyak unit penjaminan mutu terjebak dalam kultur kerja reaktif yang menghambat efektivitasnya. Penelitian ini bertujuan untuk memahami esensi pengalaman (lived experience) anggota tim penjaminan mutu di bawah kepemimpinan transformasional yang berupaya membangun iklim proaktif. Menggunakan pendekatan kualitatif-fenomenologis, data dikumpulkan melalui wawancara mendalam semi-terstruktur dengan empat partisipan (Ketua, Sekretaris, dan Staf) dan dianalisis secara tematik. Hasil penelitian mengidentifikasi lima tema esensial: (1) transformasi identitas dari 'pengawas' menjadi 'mitra strategis'; (2) pemberdayaan melalui stimulasi intelektual; (3) iklim keamanan psikologis sebagai fondasi inovasi; (4) komunikasi transformatif melalui strategi 'dari data menjadi cerita'; dan (5) resolusi konflik berbasis empati. Penelitian ini menyimpulkan bahwa kepemimpinan transformasional secara sistematis merekayasa ulang realitas organisasi dengan menciptakan keamanan psikologis sebagai prasyarat, yang kemudian memungkinkan pemberdayaan intelektual dan diekspresikan melalui komunikasi empatik untuk mengubah kultur reaktif menjadi proaktif.
Article Details
References
Aksoy, C. (2024). Building a cyber security culture for resilient organizations against cyber attacks. İşletme Ekonomi ve Yönetim Araştırmaları Dergisi, 7(1), 96–110.
Aldhobaib, M. A. (2024). Quality assurance struggle in higher education institutions: Moving towards an effective quality assurance management system. Higher Education, 88(4), 1547–1566. https://doi.org/10.1007/s10734-024-01182-5
Arifin, R., Masyhar, A., Sumardiana, B., Ramada, D. P., Kamal, U., & Fikri, S. (2024). Indonesian sustainable development policy: How the government ensures the environment for future generations. IOP Conference Series: Earth and Environmental Science, 1355(1), 012005. https://iopscience.iop.org/article/10.1088/1755-1315/1355/1/012005/meta
Bass, B. M., & Riggio, R. E. (2006). Transformational leadership 2nd ed. Lawrence Erlbaum Associates, Inc. http://edl.emi.gov.et/jspui/bitstream/123456789/569/1/transformational%20leadership.pdf
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013). Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust. The Leadership Quarterly, 24(1), 270–283.
Creswell, J. W., & Poth, C. N. (2016). Qualitative inquiry and research design: Choosing among five approaches. Sage publications. https://books.google.com/books?hl=en&lr=&id=DLbBDQAAQBAJ&oi=fnd&pg=PP1&dq=Creswell+%26+Poth&ots=-it06aIUSw&sig=CZubO08Bqu4l8xTjlQI32NnTRH0
Demesi, A., Kibaara, D. J. M., & Kithinji, D. C. (2022). Leader’s intellectual stimulation training and church leadership performance. International Journal of Scientific and Research Publications (IJSRP), 12(4), 31.
Edmondson, A. (1999). Psychological Safety and Learning Behavior in Work Teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999
Edmondson, A. C. (2008). Managing the risk of learning: Psychological safety in work teams. International Handbook of Organizational Teamwork and Cooperative Working, 255–275.
Etzkowitz, H. (2014). The Entrepreneurial University Wave: From Ivory Tower to Global Economic Engine. Industry and Higher Education, 28(4), 223–232. https://doi.org/10.5367/ihe.2014.0211
Fareed, M. Z., Su, Q., Almutairi, M., Munir, K., & Fareed, M. M. S. (2022). Transformational leadership and project success: The mediating role of trust and job satisfaction. Frontiers in Psychology, 13, 954052.
Flinchbaugh, C., Miles, J., Javadizadeh, B., Liang, Y., & Smith, W. L. (2024). Examining firefighter and police officers’ trust and service quality: What resources matter? Journal of Management & Organization, 30(6), 2126–2148.
Gupta, P. (2025). Transformational leadership: Inspiring change and innovation. International Journal of Science and Research (IJSR), 14(2), 504–509.
Ho, P. T., Albajez, J. A., Santolaria, J., & Yagüe-Fabra, J. A. (2022). Study of augmented reality based manufacturing for further integration of quality control 4.0: A systematic literature review. Applied Sciences, 12(4), 1961.
Hussain, M. K., & Khayat, R. A. M. (2021). The Impact of Transformational Leadership on Job Satisfaction and Organisational Commitment Among Hospital Staff: A Systematic Review. Journal of Health Management, 23(4), 614–630. https://doi.org/10.1177/09720634211050463
Jamal, N., Young, V. N., Shapiro, J., Brenner, M. J., & Schmalbach, C. E. (2023). Patient Safety/Quality Improvement Primer, Part IV: Psychological Safety—Drivers to Outcomes and Well‐being. Otolaryngology–Head and Neck Surgery, 168(4), 881–888. https://doi.org/10.1177/01945998221126966
Khan, I. U., Amin, R. U., & Saif, N. (2022). Individualized Consideration and Idealized influence of transformational Leadership: Mediating Role of Inspirational Motivation and Intellectual stimulation. International Journal of Leadership in Education, 1–11. https://doi.org/10.1080/13603124.2022.2076286
Komara, D. A., & Hadiapurwa, A. (2023). Improving literacy of junior high school students through revitalization of library in kampus mengajar IV activities. Dwija Cendekia: Jurnal Riset Pedagogik, 7(1), 143–152.
Kuraku, S., Kalla, D., Samaah, F., & Smith, N. (2023). Cultivating proactive cybersecurity culture among IT professional to combat evolving threats. International Journal of Electrical, Electronics and Computers, 8(6). https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4652126
Lee, C.-C., Yeh, W.-C., Yu, Z., & Lin, X.-C. (2023). The relationships between leader emotional intelligence, transformational leadership, and transactional leadership and job performance: A mediator model of trust. Heliyon, 9(8). https://www.cell.com/heliyon/fulltext/S2405-8440(23)05215-5
Leithwood, K. A., Mascall, B., & Strauss, T. (2009). Distributed leadership according to the evidence. Routledge London. https://api.taylorfrancis.com/content/books/mono/download?identifierName=doi&identifierValue=10.4324/9780203868539&type=googlepdf
Lutete, A. K. (2025). Evolution of ISO Management Systems: A Critical Analysis. IUP Journal of Operations Management, 24(2). https://search.ebscohost.com/login.aspx?direct=true&profile=ehost&scope=site&authtype=crawler&jrnl=09726888&AN=186447325&h=bVJx5Zv9Qnv1nxCvNteHUbOhiJLsk%2FN%2Bd2LHc6qkInSIcqauyDTKPnNmcry8JphN4dAj2KUtArsppmgxRyJvvg%3D%3D&crl=c
Madjid, A., & Samsudin, M. (2021). Impact of Achievement Motivation and Transformational Leadership on Teacher Performance Mediated by Organizational Commitment. Educational Sciences: Theory & Practice, 21(3). https://search.ebscohost.com/login.aspx?direct=true&profile=ehost&scope=site&authtype=crawler&jrnl=26305984&AN=155777366&h=oWyeWzoLMdMptnWnLMJSVzOehlSEul82m6otIMGGLBQf4Iw1IhtrVeT3he34AUBLMDTqXR6MTspas9tE3xOAdQ%3D%3D&crl=c
Matthews, A. (2023). The Idea and Becoming of a University Across Time and Space: Ivory Tower, Factory and Network. Postdigital Science and Education, 5(3), 665–693. https://doi.org/10.1007/s42438-022-00341-0
Miles, M. B., Huberman, M. A., & Saldaña, J. (2014). Qualitative data analysis: An expanded sourcebook (3rd ed.). https://books.google.com/books?hl=en&lr=&id=U4lU_-wJ5QEC&oi=fnd&pg=PR12&dq=Qualitative+Data+Analysis:+A+Methods+Sourcebook&ots=kGXBZHUYYU&sig=zT5yuldy5DLUqIVVNPamhd6oXxs
Moustakas, C. (1994). Phenomenological research methods. sage. https://books.google.com/books?hl=en&lr=&id=MZA5DQAAQBAJ&oi=fnd&pg=PP1&dq=moustakas+phenomenology&ots=Ykl9ZFQhCa&sig=hHSBKmMOsi_yyyGC-5yOiOEjleE
Nasaj, M., Kumar, A., Kumari, P., & Alaya, A. (2025). The influence of proactive personality, cultural intelligence and global mindset on individual’s resilience behavior. Journal of Asia Business Studies, 19(2), 561–580.
Okpala, C. O. R., & Korzeniowska, M. (2023). Understanding the Relevance of Quality Management in Agro-food Product Industry: From Ethical Considerations to Assuring Food Hygiene Quality Safety Standards and Its Associated Processes. Food Reviews International, 39(4), 1879–1952. https://doi.org/10.1080/87559129.2021.1938600
Riad Shams, S. M., & Belyaeva, Z. (2019). Quality Assurance Driving Factors as Antecedents of Knowledge Management: A Stakeholder-Focussed Perspective in Higher Education. Journal of the Knowledge Economy, 10(2), 423–436. https://doi.org/10.1007/s13132-017-0472-2
Sharifirad, M. S. (2013). Transformational leadership, innovative work behavior, and employee well-being. Global Business Perspectives, 1(3), 198–225. https://doi.org/10.1007/s40196-013-0019-2
Siangchokyoo, N., Klinger, R. L., & Campion, E. D. (2020). Follower transformation as the linchpin of transformational leadership theory: A systematic review and future research agenda. The Leadership Quarterly, 31(1), 101341.
Siswanto, & Yuliana, I. (2022). Linking transformational leadership with job satisfaction: The mediating roles of trust and team cohesiveness. Journal of Management Development, 41(2), 94–117.
Yuan, Y., Kong, H., Baum, T., Liu, Y., Liu, C., Bu, N., Wang, K., & Yin, Z. (2022). Transformational leadership and trust in leadership impacts on employee commitment. Tourism Review, 77(5), 1385–1399.
Zolak Poljašević, B., Gričnik, A. M., & Šarotar Žižek, S. (2025). Human resource management in public administration: The ongoing tension between reform requirements and resistance to change. Administrative Sciences, 15(3), 94.